Making changes to the product on the basis of feedback, which will improve the proportion between positive and neutral reviews to 80/20%, through the analysis of user experience and use of design thinking methodology.
13 years of professional experience in project management and customer experience.
Government services: a decrease applicant's visits from 2 to 1 for 15 regional services in all country.
Photoplay: an increase in the ratio between satisfied and dissatisfied visitors from 70/30 to 80/20.
Dater.com: an increase in the conversion rate at registration from 25% to 50%, the percentage of returned users from 10% to 40%.
Key Brands: AKADO, Ministry of Telecom and Mass Communications of the Russian Federation, Sportmaster.
2 diplomas in IT. Junior School "Practice of incubation: from idea to hight-tech business".
Key methods: design thinking, service design, ability to talk with programmers
Member of the Expert Council of the Runet Prize in 2011 and 2012. Winner of the III international festival of non-commercial Internet projects.
Experience managing a team of up to 5 people
The ability to build processes of the federal scale.
Team player, systemic, fast learning, oriented on innovation and quality.